Terms of service
Section 1 - Introduction
These Terms of Service (“Terms”) govern your use of the removal and transport services (“Services”) provided by 1Man1Van (“we”, “us”, “our”). By requesting a quotation, making a booking, or allowing us to carry out any Services, you (“you”, “the Customer”) agree to be bound by these Terms. These Terms may only be modified by us in writing. Any changes will become effective from the date they are published on our website.
Section 2 - Services Provided
We provide man and van removal services including loading, transport, unloading, and optional services such as packing, furniture disassembly and reassembly, and storage. All services are subject to availability. Unless otherwise agreed in writing, our quotation is based on the information provided at the time of booking. Any additional work or changes may incur extra charges.
Section 3 - Quotations and Pricing
All quotations are based on the information you supply, including the number of items, volume, access conditions, parking arrangements, and any special requirements. We reserve the right to revise the quotation if circumstances change. Pricing may include hourly labour, mileage, waiting time, and surcharges such as parking fees, tolls, or work carried out during unsociable hours.
Section 4 - Booking and Payment
A deposit may be required to secure your booking. If a deposit is required, it may be non-refundable depending on your cancellation date. Accepted payment methods include [insert payment types]. Unless otherwise agreed, final payment is due immediately upon completion of the job. We reserve the right to charge interest or pursue recovery if payment is withheld without valid reason.
Section 5 - Cancellation and Rescheduling
If you cancel or reschedule your booking, you must provide a minimum of 48 hours’ notice. If less notice is given, a cancellation fee may apply up to the full quoted price. If we cancel the job, you will be notified as soon as reasonably possible and any deposit already paid will be refunded.
Section 6 - Customer Responsibilities
You must provide full and accurate details of all items to be moved, including fragile, heavy, oversized, or high-value items. You are responsible for ensuring all goods are adequately packed unless packing services have been purchased. We are not liable for damage caused by inadequate packing carried out by you. You must obtain any necessary permissions or parking permits at both collection and delivery addresses. You must ensure safe access to the property. If access is restricted, unsafe, or involves unexpected challenges such as narrow staircases or long carrying distances, additional charges may apply. You should declare in writing the value of any item that may require special handling or additional insurance.
Section 7 - Liability, Insurance, and Claims
We will take reasonable care when handling your goods. Our maximum liability for loss or damage is limited to £500 per item or £2000 per vehicle load unless otherwise agreed in writing. If you declare a higher value for goods, additional charges may apply to increase liability cover. Claims for loss or damage must be submitted in writing within [insert time frame after delivery] and must include supporting evidence. We are not liable for damage caused by inadequate packing, pre-existing damage, normal wear and tear, or for indirect losses such as inconvenience, loss of income, or emotional distress.
Section 8 - Excluded Items
We do not transport hazardous goods, illegal items, explosives, flammable materials, live animals, or perishable food unless expressly agreed in writing. Items requiring special licences or regulatory approval may only be moved with prior agreement. If excluded items are presented without prior approval, we may refuse to carry them or charge additional fees. We accept no liability for damage or loss involving prohibited items.
Section 9 - Delays and Force Majeure
Arrival, loading, and delivery times are estimates only. We are not liable for delays caused by traffic, road closures, weather conditions, vehicle breakdowns, accidents, strikes, or events beyond our control. If a force majeure event occurs, we will make reasonable efforts to reschedule, but no compensation will be payable for resulting delays.
Section 10 - Subcontracting
We reserve the right to subcontract all or part of the work to trusted partner carriers or independent removal contractors. All subcontractors are required to operate to the same standard of care, and liability for their actions remains subject to the limitations set out in these Terms.
Section 11 - Withholding Goods and Termination
We may withhold delivery of goods until full payment has been made for all outstanding charges. We may terminate our agreement with written notice if you breach these Terms or refuse to pay lawful charges. If termination occurs while your goods are in our possession, reasonable storage charges may apply.
Section 12 - Data Protection and Privacy
We collect personal information such as name, address, phone number, and email address for the purpose of scheduling and providing Services. Information may be shared with subcontractors solely for operational purposes. Data will not be sold or shared with third parties unless required by law. For more details, please refer to our Privacy Policy.
Section 13 - Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales unless otherwise required by law.
Section 14 - Entire Agreement
These Terms, together with any written quotation or confirmation, form the entire agreement between you and 1Man1Van. Any previous discussions or representations not included in this document are superseded.
Section 15 - changes to terms of service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 16 - contact information
Questions about the terms of service should be sent to us at adam1man1van@gmail.com