Terms of service

Section 1 - Introduction

These Terms of Service (“Terms”) govern your use of the removal and transport services (“Services”) provided by 1Man1Van (“we”, “us”, “our”). By requesting a quotation, making a booking, or allowing us to carry out any Services, you (“you”, “the Customer”) agree to be bound by these Terms. These Terms may only be modified by us in writing. Any changes will become effective from the date they are published on our website.

Section 2 - Services Provided

We provide man and van removal services including loading, transport, unloading, and optional services such as packing, furniture disassembly and reassembly, and storage. All services are subject to availability. Unless otherwise agreed in writing, our quotation is based on the information provided at the time of booking. Any additional work or changes may incur extra charges.

Section 3 - Quotations and Pricing

All quotations are based on the information you supply, including the number of items, volume, access conditions, parking arrangements, and any special requirements. We reserve the right to revise the quotation if circumstances change. Pricing may include hourly labour, mileage, waiting time, and surcharges such as parking fees, tolls, or work carried out during unsociable hours.

Section 4 - Booking and Payment

A deposit may be required to secure your booking. If a deposit is required, it may be non-refundable depending on your cancellation date. Accepted payment methods include Cash or Bank transfer. Unless otherwise agreed, final payment is due immediately upon completion of the job.

Additional Payment Terms:

Payment Prior to Delivery: Full payment must be made prior to delivery of goods. If payment is not received, goods will be stored in a secure location. If payment remains outstanding for 30 days, the goods will be disposed of at our discretion.

Section 5 - Cancellation and Rescheduling

If you cancel or reschedule your booking, you must provide a minimum of 24 hours notice. If less than 24 hours notice is given, the deposit will be forfeited. If we cancel the job, you will be notified as soon as reasonably possible.

Section 6 - Customer Responsibilities

1. You must provide full and accurate details of all items to be moved, including fragile, heavy, oversized, or high-value items. You are responsible for ensuring all goods are adequately packed unless packing services have been purchased. We are not liable for damage caused by inadequate packing carried out by you.

Additional Customer Responsibilities:

  1. Parking Requirements: Suitable and legal parking must be provided at both the collection and delivery locations. It is the responsibility of the person making the booking—not the company—to arrange parking or permits. Any parking penalties or delays caused by lack of parking will be chargeable.
  2. Load Weight Restrictions: The total weight of the load must not exceed 1000 kg. The driver has full discretion to assess whether the load is safe and acceptable to transport. If the load is deemed unsafe or overweight, we may refuse to carry all or part of the items.

 Section 7 - Liability, Insurance, and Claims

We will take reasonable care in transporting your goods; however, all items are carried at the customer’s risk unless otherwise agreed in writing prior to the booking. Our liability for loss or damage is limited to a small contribution per item, subject to an overall maximum per job, and only where negligence on our part is proven.

Any claim for loss or damage must be reported in writing within 48 hours of delivery and supported by appropriate evidence. Claims made outside this timeframe will not be considered. We do not accept liability for items not packed by us, for damage resulting from inadequate or owner-packed packaging, pre-existing damage, normal wear and tear, or for fragile, flat-pack, electronic, or high-value items unless specifically agreed in advance.

We are not liable for indirect or consequential losses, including but not limited to loss of income, delays, inconvenience, or emotional distress. No compensation is offered for minor cosmetic damage that does not affect the item’s functionality.

Section 8 - Excluded Items

We do not transport hazardous goods, illegal items, explosives, flammable materials, live animals, or perishable food unless expressly agreed in writing. Items requiring special licences or regulatory approval may only be moved with prior agreement. If excluded items are presented without prior approval, we may refuse to carry them or charge additional fees. We accept no liability for damage or loss involving prohibited items.

Section 9 - Delays and Force Majeure

Arrival, loading, and delivery times are estimates only. We are not liable for delays caused by traffic, road closures, weather conditions, vehicle breakdowns, accidents, strikes, or events beyond our control. If a force majeure event occurs, we will make reasonable efforts to reschedule, but no compensation will be payable for resulting delays.

Section 10 - Subcontracting

We reserve the right to subcontract all or part of the work to trusted partner carriers or independent removal contractors. All subcontractors are required to operate to the same standard of care, and liability for their actions remains subject to the limitations set out in these Terms.

Section 11 - Withholding Goods and Termination

We may withhold delivery of goods until full payment has been made for all outstanding charges. We may terminate our agreement with written notice if you breach these Terms or refuse to pay lawful charges. If termination occurs while your goods are in our possession, reasonable storage charges may apply.

Section 12 - Data Protection and Privacy

We collect personal information such as name, address, phone number, and email address for the purpose of scheduling and providing Services. Information may be shared with subcontractors solely for operational purposes. Data will not be sold or shared with third parties unless required by law. For more details, please refer to our Privacy Policy.

Section 13 - Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales unless otherwise required by law.

Section 14 - Entire Agreement

These Terms, together with any written quotation or confirmation, form the entire agreement between you and 1Man1Van. Any previous discussions or representations not included in this document are superseded.

Section 15 - changes to terms of service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 16 - contact information

Questions about the terms of service should be sent to us at adam1man1van@gmail.com